Frequently Asked Questions

Some of our designs are limited run, and will not be restocked while others will remain part of our core collection and will be restocked within 1-2 months of selling out. Contact us to find out if a product will be restocked and when.

Please visit our Sizing page for a comprehensive fit guide. If you are still unsure, feel free to contact us with your measurements and we will help you out!

We are based in Melbourne, Australia but we ship worldwide to 200+ countries. Orders outside of Australia may be subject to custom duties and taxes applied at the destination country. Any additional fees are the responsibility of the recipient. 

If you are unsure whether we deliver to your city or country, please contact us first at hello@butterbutter.com.au

Australia: Standard shipping is a flat rate of $9.95 or FREE with orders over $100.
Express shipping is a flat rate of $14.

New Zealand: Standard shipping is a flat rate of $14 or FREE with orders over $100.
Express shipping is a flat rate of $20.*

International: Standard shipping is a flat rate of $20 or FREE with orders over $150*

* Prices in AUD

From time to time, we may run promotions where we offer free or discounted shipping.

All orders are processed within 1-3 business days of being placed. Orders will not be dispatched on weekends or public holidays. 

We use Australia Post for all our orders.

Australia: With Express Shipping, you can expect to receive your order within 1-2 business days of dispatch. Standard Shipping orders will be expected to arrive within 2-8 business days of dispatch. You may experience slightly longer delivery times due to peak periods, extreme weather, or other unforeseen circumstances beyond Butter Butter's control. 

New Zealand: With Express Shipping, you can expect to receive your order within 6-12 business days of dispatch. Standard Shipping orders will be expected to arrive within 9-15 business days of dispatch. You may experience slightly longer delivery times due to peak periods, extreme weather, or other unforeseen circumstances beyond Butter Butter's control. 

Rest of World: Orders are shipped via Standard Post and will be expected to arrive within 21 business days of dispatch. You may experience slightly longer delivery times due to peak periods, extreme weather, or other unforeseen circumstances beyond Butter Butter's control. 

Once your order is placed, please allow up to 3 business days for it to be packed and dispatched. You will receive a confirmation email once shipped, with tracking information.

Please see above FAQ for estimated delivery times.

Butter Butter is not liable for any orders that are lost or damaged during transit, once they are dispatched. Please contact the shipping carrier to file a claim. 

If items you've received are faulty, if you've been sent the wrong item, or items are missing, please email us at hello@butterbutter.com.au to address the issue. 

We will issue refunds for return items that are found to be defective, or if we sent the wrong item. For reasons that are not due to our error, such as change of mind or incorrect sizing, we will issue a credit note to the value of your return item/s, which can be applied to your next order. 

Please visit the Returns & Exchanges page for more details about our refund policy.

Yes, we are happy to offer an exchange if you request a different sizing. Please be aware that the same policy for 'change of mind' returns apply here, and the postage costs will be borne by the customer. Exchanges are also subject to availability. In the event that your requested item is unavailable, we will issue you with a credit note. 

Goods are considered faulty if they are received damaged, or where a manufacturing fault occurs within 90 days of purchase. After 90 days from your order date, items are not considered faulty and are as a result of normal wear and tear.

If your item is faulty, please contact us at returns@butterbutter.com.au and we will be happy to help you with a resolution.

We have tested all our leggings in every fabric composition and colourway to ensure they are squat-friendly, however, this will vary depending on the colour you choose. With lighter coloured fabrics, seamless flesh-toned underwear is recommended as we can not quarantee 100% opaqueness.

Didn't find what you're looking for?

Email us at hello@butterbutter.com.au and we will help you out!